Withdrawals & Refunds
Student Withdrawal
Students who wish to withdraw from a class may do so on MyDU or by calling the Student Support Center at 303-871-2291 or 1-800-347-2042.
Tuition Refund Appeals
In the case of extenuating circumstances that are beyond the student’s control, a student may appeal for an exception to the University refund policy. A student must officially withdraw from all courses (per withdrawal deadlines and policies) prior to beginning the appeals process. The statute of limitation for a formal appeal is 90 days from the end of the term in which the courses for which the tuition being appealed were offered.
If a student drops all courses for a given term, an informal appeal for a full refund may be made to the Student Support Center. An informal appeal requires that the withdrawal is completed (per withdrawal deadlines and policies) and request for tuition refund is made prior to the end of the tenth week of the term. To be eligible for an automatic refund the condition for withdrawal must meet one or more of the following criteria and must be accompanied by appropriate documentation:
- Student can’t complete the course(s) because an immediate family member or a family member has died.
- Documentation: (for death) memorial service folder, notice in the paper or copy of death certificate
- Student has been forced to relocate for a job, or student has involuntarily lost his/her job and is no longer eligible for reimbursement through his/her employer. Documentation: letter on letterhead from immediate supervisor or human resource administrator.
- Student is unable to complete his/her course(s) because of an unexpected increase in job responsibilities, required change in his/her work schedule or required travel. Documentation: letter on letterhead from immediate supervisor or human resources administrator that specifies dates of increased workload or travel
If the documentation is found to be adequate and reasonable, we’ll make appropriate adjustments to the student’s account. If conditions don’t merit an automatic refund, the student may make a formal appeal.
The College of Professional Studies reserves the right to request a formal appeal if we deem conditions and/or documentation are inappropriate or dubious.
If a student’s circumstances don’t fit the criteria for filing an informal appeal, the automatic withdrawal deadline has passed or we reject an informal appeal, a student may file a formal appeal for a full or partial refund.
To submit a Formal Tuition Appeal, navigate to the Student Resources Page on MyDU and select Records and Requests. Please contact the College of Professional Studies Student Support Center directly, if you have any questions regarding how to appeal.
NOTE: In accordance with federal, state and institutional regulations, students may be required to forfeit any financial aid they’ve received, which may result in an outstanding balance owed to the University.